Copyright 2022. Cougar Racks (CS Alloys). All rights reserved.

Cougar Racks (CS Alloys)
Unit 3 - Ashville Trading Estate - Baldock - Herts - SG7 6NN
Email: sales@cougarracks.co.uk

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0800 1976 310

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From Mobiles call…

01462 499600

Proud holders of  ISO9001:2008 certification.
We never stop working to bring you the lowest priced, highest value Glass Frails, Van Racks and
Accessories.

“I would recommend Cougar Racks to anyone looking for this type of equipment. The service was excellent and the attention to detail was very impressive”

Clive - Surgisons

About Us

Cougar Racks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the home page.

Our Contact details:
Cougar Racks (CS Alloys)
Unit 3 - Ashville Industrial Estate - Baldock - Herts - SG7 6NN

Phone: 01462 499600
Email: sales@cougarracks.com

Making a Purchase
Making a purchase could not be easier. Just browse our store, make a note of the items which you require and forward the request via email on the contact us link.

You will receive an order confirmation same day via fax or email. Simply check the content and price. Your order will not be processed until you verify the confirmation and we have received a signed copy; again by email, fax, or post.

The order confirmation does not constitute a contract between us. We will indicate acceptance of your order, and hence a contract, when we send you an invoice, usually same day by fax or email with an original hard copy by post. In the event of a change of price, or vat we will always contact you first to ensure that you wish to proceed.

Shipping and Handling
UK Shipping is included in all prices. Goods are dispatched overnight. Parcels can be up to 3.3 metres long, so 48 hours should be allowed for receipt.

E U & Overseas orders are shipped against a pre agreed shipping fee. Cougar are able to arrange world wide freight , alternatively you may arrange collection ex factory with your own shipping agent. Please contact us for further details.

Delivery Schedule
We have an extensive product line with over 100 permutations. Consequently all Cougar systems are made to order.

Mail order Kits are dispatched within 5 Working days from receipt of order, Please allow 48 hours in carriage.

Fitted systems are generally installed within 7 working days from receipt of order and deposit. The date & location as agreed upon order confirmation.

Back Orders
If your item is subject to components which are not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security
We do not currently accept payments on our website. If you would like to order any products please call and we will take payment over the phone.

Guarantee
We guarantee your satisfaction. All of our products are covered by a three year parts & labour guarantee on a return to us basis. Full details of our terms and conditions of trading are printed on the reverse of your invoice or are available on request.

Reaching Us
If you need to reach us, please email us using the link in the menu on the left, alternatively, you can call on 01462 499600 (International +44 (0) 1462 499600) or write to us at Unit 3 - Ashville Industrial Estate - Baldock - Herts - SG7 6NN - United Kingdom.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms
Customers with an annual spend in excess of £15,000 may apply for a trading account, if approved, settlement on accounts is strictly 30 days net.

Mail order terms are Pro Forma by Electronic transfer or cheque 5 days prior to dispatch.
Fitted terms are 50% total invoice value with order, balance on completion.

About us & Our Policies